Shipping Policy


📦 Alphex™ Shipping Policy

Thank you for shopping with Alphex™. Below you’ll find all shipping details, including processing times, delivery windows, tracking, and more.

1. Order Processing Time

All orders are processed within:

1–3 business days

(Monday–Friday, excluding holidays)

During peak seasons (winter, Black Friday, holidays), processing may take an additional 1–2 days.

You will receive a confirmation email once your order has been shipped.

2. Estimated Delivery Times

United States

📦 6–12 business days

Canada

📦 6–14 business days

United Kingdom & EU

📦 6–12 business days

Australia

📦 7–14 business days

Rest of World

📦 10–20 business days

Delivery times can vary based on your location and local customs processing.

3. Tracking Your Order

Once your order is shipped, you’ll receive an email  containing your tracking link.

You can track your package anytime.

If tracking appears inactive for the first 2–5 days, don’t worry — it becomes active once the package reaches the next logistics hub.

4. Shipping Costs

We offer:

FREE standard shipping on all orders.

(No hidden fees at checkout.)

5. Customs, Duties & Taxes

International orders may be subject to customs duties or VAT depending on your country’s regulations.

These fees are the responsibility of the customer.

We are not responsible for delays caused by customs inspections.

6. Incorrect Address or Delivery Issues

Please ensure your shipping address is entered correctly.
We cannot refund or reship orders where the address was entered incorrectly by the customer.

If your package is returned to us due to address issues, we can reship it — additional shipping fees may apply.

7. Lost or Stolen Packages

If your package is marked as “delivered” but you did not receive it:

  1. Check with neighbors or building management

  2. Wait 24–48 hours (carriers sometimes scan early)

  3. Contact your local post office

If still not found, contact us at:

đź“© support@alphexofficial.store

We will assist you with a reshipment or investigation.

8. Delayed Orders

Sometimes shipping carriers experience delays (weather, customs, peak season).

If your order hasn’t arrived within 25 business days, contact us and we will resolve it for you.

9. Contact Us

For any questions regarding your order or shipping status:

đź“© support@alphexofficial.store