Privacy Policy

 

📄 Alphex™ Privacy Policy

This Privacy Policy describes how Alphex™ (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from alphexofficial.store (the “Site”).

1. Information We Collect

We collect the following types of information to process your order and improve your shopping experience:

1.1 Personal Information

When you make a purchase or attempt to make a purchase, we may collect:

  • Full name

  • Shipping address

  • Billing address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment gateways — we do not store your card details)

1.2 Device Information

We automatically collect data about your device, such as:

  • IP address

  • Browser type

  • Time zone

  • Cookies

  • Pages viewed and time spent on the Site

1.3 Order Information

We collect information related to:

  • Products purchased

  • Order totals

  • Discounts

  • Delivery and tracking information

1.4 Marketing Information

If you subscribe to our newsletter, we collect:

  • Your email address

  • Your marketing preferences

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide shipping updates and tracking

  • Improve website performance and user experience

  • Communicate with you (order updates, customer support)

  • Prevent fraud and protect the Site

  • Personalize marketing content (if you opted-in)

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information with trusted service providers:

3.1 Shipping & Logistics Partners

To deliver your products securely and on time.

3.2 Payment Processors

(Such as PayPal, Stripe, or Shopify Payments)
Your financial data is encrypted and never stored by us.

3.3 Analytics & Advertising Services

Such as:

  • Google Analytics

  • Facebook Ads

These tools help us improve our store and delivery relevant ads.

4. Cookies

We use cookies to:

  • Keep your items in the cart

  • Remember your preferences

  • Improve load speed and performance

  • Deliver personalized ads

You can disable cookies in your browser settings, but some site features may not function properly.

5. Data Retention

We retain your order information for our records unless you request us to delete it.
Newsletter emails are kept until you unsubscribe.

6. Your Rights (GDPR & CCPA)

Depending on your location, you have the right to:

  • Access the personal data we have about you

  • Request correction or deletion

  • Opt-out of marketing emails

  • Request a copy of your data

  • Withdraw consent at any time

To exercise any of these rights, contact us at:

📩 support@alphexofficial.store

7. Security

We use industry-standard SSL encryption to keep your information secure.
Only authorized personnel can access customer information.

8. Third-Party Links

Our Site may include links to third-party websites.
We are not responsible for their privacy practices or content.

9. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

📩 support@alphexofficial.store