Refund Policy
📄 Alphex™ Refund Policy
At Alphex™, we want you to feel confident and satisfied with your purchase. If something isn’t right, we’re here to help.
1. 30-Day Return & Refund Guarantee
You can request a return or refund within 30 days of receiving your order.
To be eligible, the item must be:
✔ unused
✔ in the same condition that you received it
✔ in the original packaging (if applicable)
To start a return, contact us at:
📩 support@alphexofficial.store
2. Damaged, Defective, or Wrong Item
If your product arrives damaged, faulty, or incorrect, we will replace it for free or offer a full refund.
Just send us:
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your order number
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a photo/video of the issue
We will respond within 24–48 hours.
3. Refunds (If Applicable)
Once your return is approved and processed, your refund will be sent back to your original payment method.
Refund processing time:
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PayPal: instant – 3 days
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Credit/Debit Cards: 3–7 business days
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Shop Pay / Apple Pay / Google Pay: 3–5 business days
Shipping fees are non-refundable unless the issue was our mistake.
4. Exchanges
We offer exchanges for:
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damaged items
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defective items
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wrong size/color
-
wrong product received
Just email us and we’ll arrange a replacement.
5. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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items worn or washed
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items without original packaging
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items with heavy signs of use
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“final sale” discounted items (if marked)
6. Order Cancellations
You may cancel your order within 12 hours of purchase.
After the order is processed or shipped, we can no longer cancel it.
7. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card provider (processing time varies).
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Contact your bank.
If you’ve done all this and still haven’t received your refund, email us at:
📩 support@alphexofficial.store
8. Contact Us
If you have any questions about our refund or return process, feel free to reach out:
📩 support@alphexofficial.store